Author Archives: rod

More Business By Understanding the Dynamics of Out-Sourcing

A  Conversation With Dick Rubin

Dick Ruben knows business. Big business, small business, even start-ups. He has experienced them all. A managing principal of Entrepôt (French meaning a center for export and import of goods), Dick has provided business and strategic planning since 1970. In a recent conversation with Dick we talked about out-sourcing as a way for small businesses to run with the big dogs. Your small business may provide specific services or products that can benefit much larger organizations, and you need to know the reasons why.

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Out-Sourcing: Learning To Run With The Big Dogs

Dick Ruben knows business. Big business, small business, and start-ups. He has experienced them all. A managing principal of Entrepôt (French meaning a center for export and import of goods), Dick has provided business and strategic planning since 1970. In a recent conversation with Dick we talked about out-sourcing as a way for small business to run with the big dogs. Your small business may provide specific services or products that can benefit much larger organizations, and you need to know the reasons why. Learn more about Dick Rubin at www.entrepotusa.com. If this conversation has raised more questions for you contact Dick specifically at drubin@entrepotusa.com. Request a special report on Management By Exception or any number of other case studies available.

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Leadership Skills You Can and Must Learn

One of the key elements in business success and even life in general is the ability to demonstrate leadership. Unfortunately, leadership is seldom taught in business school. Most often leaders arise from on the job training. That means managers tend to repeat leadership styles they experienced themselves, and so often perpetuate poor leadership skills. But good leadership skills can be learned and used effectively by almost anyone.
One of the best laboratories for learning and understanding leadership is in the military. A case in point is Alan Snider, Chief Master Sergeant, USAF retired. We recently had a conversation with Chief Al for the Business Builders Round Table Pod Cast.. Al joined the Air Force right out of high school and eventually rose to the highest rank and level of responsibility for an enlisted man in the Air Force. He has much to say about how he learned and applied leadership skills in both military and civilian environments.

Leadership with Al Snider, USAF (retired) Segment 3

Because leadership is seldom taught in business schools, most often leaders arise with only on-the-job training. Managers tend to repeat the style of leadership they experienced themselves in the past, perpetuating poor leadership skills. But good leadership skills can be learned and used effectively by almost anyone. In this third and final segment of our conversation with Chief Al, he explains different leadership styles in the context of how they relate to the task at hand. Situational leadership is a tried and true leadership model first espoused by Harvard professor, Dr. Paul Hersey and retired US Navy Admiral, Kenneth H. Blanchard. Chief Al gives us a great learning example of how this model of leadership works in the real world. Finally, Al wraps up our conversation by relating a cornerstone of leadership to a quote made over 2000 years ago.

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Alan Snider USAF (retired) talks with us about cornerstones of leadership, Segment 1

One of the key elements in business success and certainly life in general is the ability to lead well. Leadership skills can be learned by any one, if given the tools. Leadership is seldom taught in the classroom, so most men and women come to it through on-the-job training. One of the best laboratories for learning and understanding leadership skill is in the military. A brilliant example of that process is our guest today, Alan Snider, Chief Master Sergeant, USAF (retired). Al joined the USAF as a young airman out of high school, but rose to become one of the senior most enlisted men in his branch of the service. For over six years Al served as Command Chief for the 4th Weather Wing, responsible of over 2,000 men and women through out the globe. Al earned a reputation for getting things done. He also possesses a unique ability to articulate his life experiences. In our recent conversation he walks us through what he thinks are key elements of learning to lead well. We have broken down the conversation into three segments, each giving diverse points, but all pointing to the importance of leading others with skill and heart.

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A Driven Man

Have you ever known someone who is “driven” by a strong motivation or focus to succeed? I usually think about this as a characteristic shared by a few men I have known, but I have also experienced hard driving women as well. Perhaps you are one of these people. Often you see these alpha males and females in high level managerial positions, as successful entrepreneurs or small business owners. Ever wish you were one? I have.

Here are some of the characteristics that Gordon MacDonald in his book Ordering Your Private World lists to describe the driven man or woman:

  • Most often gratified their by accomplishments
  • Preoccupied with symbols of accomplishment
  • Caught in an uncontrolled pursuit of expansion
  • Limited regard toward integrity
  • Not likely to hone people skills
  • Tendency to be highly competitive
  • Often possess a volcanic force of anger
  • Usually abnormally busy, are adverse to play
  • Often avoids spiritual things

Do you know this person? Are YOU this person? How would you describe balance in this person’s life? Next time we will contrast the driven man or woman with one who is “called” to a task or profession.

Entrepreneurship In American History by John S. Gordon

Entrepreneurship in American History

John Steele Gordon
Author, An Empire of Wealth: The Epic History of American Economic Power

John Steele Gordon was educated at Millbrook School and Vanderbilt University. His articles have appeared in numerous publications, including Forbes, National Review, Commentary, the New York Times, and the Wall Street Journal. He is a contributing editor at American Heritage, where he wrote the “Business of America” column for many years, and currently writes “The Long View” column for Barron’s. He is the author of several books, includingHamilton’s Blessing: The Extraordinary Life and Times of Our National Debt, The Great Game: The Emergence of Wall Street as a World Power, and An Empire of Wealth: The Epic History of American Economic Power.
The following is adapted from a speech delivered in San Diego, California, on November 15, 2013, at a Hillsdale College Free Market Forum on the topic “Markets, Government, and the Common Good.”

The word “entrepreneur”—one who undertakes, manages, and assumes the risk of a new enterprise—comes from the French, where it literally means “undertaker.” The word was borrowed into English in the mid-19th century­—perhaps the golden age of the entrepreneur—when the number of new economic niches was exploding and the hand of government was at its lightest in history. The activity of entrepreneurship, of course, is much older, going back to ancient times. As for America, our nation was founded, quite literally, by entrepreneurs.
In 1607 the Virginia Company sent three ships across the Atlantic and unloaded 109 passengers at what became Jamestown, Virginia. They were embarked on a new business enterprise that they hoped would be profitable—American plantations. The Virginia Company was a joint-stock company, a relatively new invention that allowed people to invest in enterprises without running the risk of losing everything if the business did not succeed. By limiting liability, corporations greatly increased the number of people who could dare to become entrepreneurs by pooling their resources while avoiding the possibility of ruin. Thus the corporation was one of the great inventions of the Renaissance, along with printing, double-entry bookkeeping, and the full-rigged ship.

Allowing incorporation as a matter of law, rather than requiring an act of the executive or of the legislature, began in the United States as early as 1811, when New York State passed a general incorporation law for certain businesses, including anchor makers—I suspect an anchor manufacturer had a friend in Albany. Soon enlarged in scope, the ability to incorporate simply by filling out the right forms freed the process from politics, and the number of corporations exploded. There had been only seven companies incorporated in British North America, but the state of Pennsylvania alone incorporated more than 2,000 between 1800 and 1860.

Unfortunately for the stockholders of the Virginia Company, the business of American plantations was a very new one and had a steep learning curve—a curve that would be encountered again and again as the American economy developed and new industries were born. It is a curve all would-be entrepreneurs must climb to be successful. The Virginia Company did not climb that curve quickly enough, and made just about every mistake that it could make: It tried to run Jamestown as a company town; it searched for gold, of which Virginia has none, instead of planting crops; and it failed at establishing a glass-making industry. Eventually Jamestown was nearly abandoned. Only when John Rolfe introduced West Indian tobacco in 1612 did Virginia find an export that had a market in Europe—indeed a market that grew explosively and made Virginia rich. But by that time it was far too late for the Virginia Company, which went broke.
In fact, of course, most entrepreneurs do fail.

It has not been nearly well enough noted that the American colonies, while many ended up in royal hands, were not founded by the English state. Several, such as Massachusetts Bay, Plymouth, and Virginia, were founded by profit-seeking corporations. Others, such as Pennsylvania and Maryland, were founded by proprietors. To be sure, many of these enterprises had non-entrepreneurial motives, such as providing a refuge for religious dissenters. John Winthrop wanted the Puritans to establish a “shining city on a hill”; William Penn thought of Pennsylvania as a “Holy Experiment” where Quakers could live in peace. But Plymouth, Massachusetts Bay, and Pennsylvania were also expected to show a profit. “Though I desire to extend religious freedom,” said Penn, “yet I want some recompense for my troubles.”
New York, of course, was founded by the Dutch, not the English, and profit was the sole reason for settling on Manhattan. Indeed, so bent on money making were the Dutch that they did not get around to building a church for 17 years, worshiping instead in the fort. When they did finally build a church, they named it for St. Nicholas, and Santa Claus has been the patron saint of New York ever since.

Even after the British took the colony in 1664, the Dutch devotion to commerce remained. Harking back to the early source of its economic success, the fur trade, the city’s seal remains a beaver surrounded by wampum. Even today, that little hustly-bustly Dutch village lies at the heart of the world’s most important and powerful city, and making money is still New York’s chief business.
Even in the theocracy that was early New England, the entrepreneurial spirit burned bright. Unlike the colonies on the Chesapeake, there was no cash crop that could be grown in New England’s stony soil and short growing season. Perhaps the closest thing to a cash crop was that singular beast, the Atlantic cod. Pulled from the great fishing waters off New England in prodigious numbers, it was salted, dried, and shipped to Europe to provide cheap protein for the masses. Even today, there is a carving of a codfish hanging in the Massachusetts State House. Perhaps because New England lacked a true cash crop, its economy became much more diverse than those of the Southern colonies. Shipping and shipbuilding, lumber, fishing, slaving, and rum distilling became mainstays of the New England economy and produced its earliest fortunes.

Also very important to the evolving New England economy was iron, a commodity that had by then been indispensable for 3,000 years. At first this iron had to be imported at vast expense from foundries in England. John Winthrop the younger—son of the man who coined the phrase “shining city on a hill”—saw opportunity and, a born entrepreneur, he seized it. There was plenty of iron ore available, but to make iron he needed something America did not then have—capital. So he sailed to England in 1641 to get it. Why, one might well wonder, would English capitalists invest in a major industrial enterprise located in a wilderness 3,000 miles away? The answer lay in something America did have in indescribable abundance—wood. Charcoal was as indispensable as ore to iron smelting, and whereas England’s forests were being rapidly cut down, America had well over a million square miles of forest. So Winthrop was able to argue that combining America’s cheap raw materials with England’s capital would produce a product that could be sold at a profit, not only in Massachusetts but in England as well.

Winthrop called the new company the Company of Undertakers—note the word, the literal translation of “entrepreneur”—to which the government of Massachusetts granted a 21-year monopoly on iron production, an exemption from taxation, and the right to export iron once local demand was met. (Obviously, cozy relations between government and industry is not wholly a recent phenomenon.) The Saugus Iron Works, as it is known, was a financial failure, as so many first attempts are. But it is now a national historic site—and well it should be, for it was the start of a great American industry.

By the end of the colonial era, the colonies were producing one-seventh of the world’s pig iron. A little over 100 years later, the U.S. was producing more iron and steel than Britain and Germany combined, and producing them so efficiently that we were an exporter to those countries. Much of that iron and steel was manufactured by Andrew Carnegie, who had arrived in America a penniless immigrant from Scotland in the 1840s. When he sold out to J. P. Morgan in 1901, Morgan congratulated him on becoming “the richest man in the world.”

The Saugus Iron Works was contemporaneous with the beginning of one of the handmaidens of American entrepreneurship, American invention. The first patent awarded to an American resident was given to Joseph Jenks in 1646 for a device that improved the manufacture of edged tools, such as sickles. It was the beginning of the “Yankee ingenuity” that has characterized America’s economy ever since, from that first machine tool to bifocal glasses, the cotton gin, automated flour mills, the high-pressure steam engine, interchangeable parts, the McCormick reaper, the oil industry, the airplane, Coca-Cola, the affordable automobile, the digital computer, and Twitter. For an example of how great a synergistic effect entrepreneurship and invention have had on each other, consider that when Twitter went public last year, the stock offering produced no fewer than 1,600 newly-minted millionaires.
By the time the 13 colonies declared independence, they were, after only 169 years, the richest place on earth per capita. No wonder the British fought so hard to suppress the rebellion. While statistics from the late 18th century can be scarce—the very word “statistics” wouldn’t be coined until the early 19th century—there is one powerful statistic indicating just how much better off Americans were than their British cousins: Soldiers in the Continental Army were, on average, a full two inches taller than their British counterparts.

Adam Smith’s The Wealth of Nations was published the same year as independence was declared. Being very young, America did not have the burden of hundreds of years of economic cronyism. There were no aristocrats, no guilds, no ancient monopolies or hereditary tariffs as there were in continental Europe. And therefore Karl Marx was wrong, at least about America, when he wrote, “Men make their own history, but they do not make it as they please; they do not make it under circumstances chosen by themselves, but under circumstances directly encountered and transmitted from the past.” We had less past than any other country, and therefore we could make our own history, creating the most Smithian economy in the western world. To be sure, it was not purely Smithian. People in government will always try to help those who are powerful at the expense of those who might become so. But the U.S. has consistently come closer to the Smithian ideal, over a longer period of time, than any other major nation.
Nothing encourages entrepreneurial activity more than the freedom to take risk. Consider one of my favorite early American entrepreneurs, Frederic Tudor. In 1806, he decided to sell ice. He wanted to get it where it was cheap, New England, and sell it where it was dear, the Southern states and the West Indies. Everyone laughed. But his secret was a waste product that a great New England industry was more than happy to supply him with for free—sawdust, an excellent insulator. So Tudor combined two cheap things and made them valuable simply by moving their location. By 1820 he was shipping 2,000 tons of ice a year to as far away as Calcutta, getting as much as 25 cents a pound. By 1850, ice was one of New England’s largest exports. By 1900, of course, the trade was dead, thanks to the invention of refrigeration. We call that creative destruction.

A second great spur to entrepreneurship is the freedom to fail. And no country in the world has been as consistently tolerant of economic failure as the United States. While bankruptcy in Europe has always been regarded as a moral as well as a financial failure, this has not been the case here—possibly because we are descendants of people who sought a second chance by immigrating. There were, to be sure, debtors prisons in colonial and early America, and some very distinguished people spent time in them—including James Wilson, one of the first justices of the Supreme Court. But debtors prison, a remarkably counter-productive institution—after all, how do you pay off your debts while you’re cooling your heels in jail?—was abandoned in the U.S. earlier than elsewhere. It ended under federal law in 1833, and most states had followed suit by 1850. Great Britain wouldn’t abolish debtors prison until 1869.
As a result of this freedom to fail without suffering social opprobrium, many entrepreneurs were able on their second or third try to strike it rich. Consider Henry Flagler, who began his business career in the wholesale commodity business and prospered so well that he was making a then vast income of about $50,000 a year by the time of the Civil War. When the war drove the price of salt through the roof, Flagler invested heavily in a salt company in Michigan. When the war ended, however, the price of salt collapsed, as did the business. Flagler, who had risen from the son of an itinerant preacher to the “one percent,” was broke. He had to borrow money from his father-in-law—at ten percent interest, no less—in order to feed and house his family. But only five years later, Flagler was a founding partner of Standard Oil, with one-sixth of the company. Later, after running Standard Oil became a matter of management rather than entrepreneurship, Flagler used his Standard Oil millions to create the modern state of Florida, turning it from a semi-tropical wilderness into a tourist mecca and agricultural powerhouse. No American had as much influence on the shaping of a state as Henry Flagler had on Florida, except perhaps Brigham Young in Utah.

Or consider Isaac Merritt Singer. He was on his own by the time he was 12, and only basically literate—a character straight out of Dickens. At 19 he obtained an apprenticeship in a machine shop and soon demonstrated a marked talent for mechanics. Unfortunately for Singer, he wanted to be an actor—a profession for which he had little talent. Singer tinkered on the side and invented a rock drill, but he was so desperate for money that he sold the patent for a mere $2,000. Only when he gave up acting in middle age did he turn his attention full time to mechanics, and soon after that he invented a new kind of sewing machine that had a great advantage over previous kinds: It actually worked. Once the patent situation was settled—it was the first use of what is now a standard model for dealing with complex inventions to which many people contribute pieces, the patent pool—he made a vast fortune, as the sewing machine revolutionized, and industrialized, the clothing industry.

It’s not hard to see why: A shirt that took a seamstress 14 hours to sew by hand could now be produced in an hour-and-a-quarter. Many clothing workers feared for their livelihoods. But of course the effect of the sewing machine was to enlarge their business, not destroy it. As the price of ready-made clothes dropped, the increasing market for them made up for the lower price many times over. This is one of the fundamental means by which capitalism has made the world a richer place for everyone.

By the time of Isaac Singer’s death in 1875, the American economy was being transformed by the emergence of giant corporations, with tens of thousands of employees and thousands of stockholders. Lagging far behind were the rules needed for such an economy to operate for the benefit of all. Many thought a plutocracy threatened, and plutocracy threatens a country’s entrepreneurial spirit quite as much as an overbearing government—especially if the plutocrats and politicians get together, as they are wont to do in their mutual, if short-term, self-interest. This, of course, is the very essence of crony capitalism that has kept so many countries poor and could threaten this country’s prosperity.

Standard Oil was able to muscle many small operators into selling out by threatening ruin if they did not. Standard’s relationship with the railroads allowed them to ship much more cheaply than the smaller refiners, and it often received an under-the-table kickback on the oil the small operators did ship. Standard would always offer what it regarded as a fair price, but it was “take it or leave it”—and leaving it was usually not an option.

The lack of rules sometimes led to theft of the stockholders’ investments in all but name. In earlier times, an organization’s managers were almost always owners as well, and thus had an identity of interest with the owners. But as capital requirements rose, managers often came to be, at best, small shareholders. So the self-interest of management and that of shareholders diverged.
The Union Pacific Railroad, for instance, was chartered by the federal government to build part of the transcontinental railroad. The newly installed management organized a construction company owned by themselves, gave it a fancy French name, Crédit Mobilier, and hired themselves to build the railroad. And guess what? They overcharged. To make sure Congress didn’t make trouble, they cut key members in on the deal, allowing them to pay for Crédit Mobilier stock using the enormous quarterly dividends—often 100 percent of par value—that they were paid. The result was a bankrupt railroad that had been shoddily constructed.
Managers also did not have to make regular reports to their stockholders in most cases and, even when they did, could keep the books as they pleased. Wall Street, with a powerful interest in knowing the truth about the corporations whose securities were traded and underwritten there, began imposing regular accounting rules and quarterly, audited reports. The result was a far more honest capital market, where entrepreneurs could come in search of financing with the certainty that they would be treated fairly and have their risk-taking properly rewarded if the idea was a success. That was a huge spur to entrepreneurship.

Government also sought to police the marketplace, but with far less success than Wall Street. Railroads were brought under a federal regulatory regime that quickly evolved into a cartel called the Interstate Commerce Commission. Trucking came under its control in the 1930s and airlines were regulated by their own cartel, the Civil Aeronautics Board. Cartels and monopolies, of course, prevent competition and thus entrepreneurship. That, in turn, prevents the creative destruction that is so vital to capitalism.

After the ICC and CAB lost their rate-setting and route-allocating powers in the late 1970s, transportation costs—a transaction cost—dropped from 15 percent of GDP to only ten percent, allowing lower prices for almost all goods. At the same time, innovation flourished. Old legacy airlines, unable to compete in the new environment, disappeared. New airlines with new strategies, such as Southwest and Jet Blue, emerged. Entrepreneurship returned to transportation from where it had long been absent.
With the birth of the digital age, there has been a new golden age of entrepreneurship. Thousands of new niches have become available to exploit, many of which can be exploited very cheaply. The result has been the greatest inflorescence of fortune-making—and fortune-making usually implies entrepreneurship—in human history. In 1982 it took $82 million to have a place on the Forbes list. Today it takes over $1.3 billion.

The opportunities for people with ideas and a willingness to take risks are plentiful in America, and there is plenty of capital available to bring those ideas to life. On top of that, mechanisms to bring ideas and capital together are more robust than they have been in the past. So the future of entrepreneurship in this most entrepreneurial of countries remains bright. The only fear is that an overbearing government, bent on managing the American economy—supposedly for the good of all, but actually for the benefit of bureaucrats and politicians—will strangle the goose that has laid so many golden eggs. That is always a danger, for government is just as subject to the law of self-interest as the marketplace. Unfortunately, the process of creative destruction is far less vigorous in government, which is a monopoly by its nature.

On the other hand, government regularly displays an incompetence so extraordinary that reform becomes possible. We are witnessing such a display now with the launch of Obamacare. Obamacare, of course, seeks to rid one-sixth of the American economy of even a vestige of entrepreneurship and turn it over to the public sector.
I’m always an optimist, so I think good things will come out of this. Let us hope so.


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Leaders Can Leader From Who They Are

One thing I found most interesting in listening to Dave Jewitt was that leaders who lead from who they are find real FREEDOM.

If you haven’t listened to our conversation Dave talked about the importance to each of us in finding our unique design. His team at YourOneDegree have developed a unique reflection tool to help us identify our own One Degree. When I personally went through the material there were some real Ah Ha’s for me. In fact, I rediscovered who I was. Over the years, life’s pressures, family, and some of my own choices blurred the picture I had of myself. Dave stated that when we understand our own unique design we find freedom to be who we are, and let others be who they are. Business and organizational leaders experience that by letting people do what they do best. The leader is free to be who they are, limitations and all, and allows others to blossom from their strengths. That’s the kind of boss I want. That is the kind of boss I want to be.

Find out more about YourOneDegree and Dave Jewitt by clicking on www.youronedegree.com. And listen to our conversation at http://www.ipadio.com/channels/RodGiles

Dave Jewitt and YourOneDegree

Dave Jewitt has mentored and coached men and women in leadership positions for over 30 years. There are many directions our lives can take. By the compass there are 360 unique directions.Over the years Dave has helped people identify their unique design, given by The Great Designer, their One Degree. Dave is founder of YourOneDegree, a reflective program that helps people identify their unique strengths and encourages them to use them in business and the business of life. You can learn more about Dave Jewitt and the YourOneDegree team by going to www.youronedegree.com. Listen to Dave as he describes some of the lessons he and others have learned through his program.

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